Frequently Asked Questions (FAQs)

NACUBO accepts credit and debit card payments for online events and courses.

If the card information needs to be entered by another individual at your institution, you can email online@nacubo.org for a direct pay link.

NACUBO’s Membership Team can check this for you. Please contact them at membership@nacubo.org.

Your institution’s membership roster may need to be updated. The account manager for your institution’s membership can make this update by going to their NACUBO Account and selecting My Affiliations in the left menu.

If you need assistance, please contact membership@nacubo.org.

You can access your online events and courses on the My Registrations page located in the left sidebar.

You will have access for these time frames:

• Live Online Events: one year from the event date
• Recordings: one year from the registration date
• Courses: two years from the registration date

Live Online Events

Registrants may email online@nacubo.org to request a refund, transfer their registration to a colleague from the same institution, or change their registration to/from in-person (when applicable) up to one week before a live online event. When changing registration type, the registrant may receive a refund minus administrative fee, if applicable (see above), or be asked to pay the price difference.

Refunds will not be issued to registrants who missed a live online event, experienced internet or technology issues, or did not meet the requirements for CPE credit.

Recordings and Courses

Refunds may not be requested for recordings, microlearning courses, or self-study courses. Registrations may be transferred to a colleague from the same institution if the original registrant has not accessed the content.

NACUBO reserves the right to determine if and when refunds and transfers are issued.

Online events are held in Zoom. If you don’t have Zoom downloaded on your device, you can download Zoom here. You do not need to create a Zoom account to attend.

If attending for CPE credit, we suggest using Zoom on a computer, rather than a phone or tablet.

To join an online event, you will:

(1) Go to My Registrations in the left side navigation

(2) Click the title of the event under Upcoming Live Events

(3) Select the title of the event under the Content tab.

(4) Click the Enter Webinar button. The Zoom room will open 15 minutes prior to the start time.

(5) Click Open Link if prompted by your browser.

A new CPE process is in place, as of October 20, 2023. Please review the CPE Instructions page for details.

Not at this time. You must attend an online event live to earn CPE credit.

CPE Earned After October 20, 2023

Earned CPE certificates will be available on the page for that online event or course, as well as under My Certificates on this site. 

CPE Earned Prior to October 20, 2023

Over the next few weeks, the NACUBO team will work to add CPE certificates for online events held between October 2021 and October 2023. Once added, they will be available under My Certificates on this site. If you need your CPE certificate immediately, please email online@nacubo.org.

You can find recent CPE certificates for in-person programs under My CPE in your NACUBO account.

For help with CPE certificates for in-person events, please contact cpe@nacubo.org.

All NACUBO online events are recorded, unless otherwise noted on the event page.

If the online event took place between February and October 2023, the recording will be located under My Registrations.

Recordings of online events prior to February 2023 are no longer available.