AM26: Benchmarking the Numbers: Linking Staffing Intensity and Service Quality to Strategic Outcomes

This session will explore how public universities combine staffing and payroll analytics with service-quality data to strengthen decision-making. Presenters will demonstrate frameworks for benchmarking central and decentralized spending across finance, HR, IT, and facilities using activity-based models. Using examples from their campus experiences, speakers will show how benchmarking can advance transparency and resource allocation, connect staffing to service outcomes and systems such as Huron RAMP and Workday, and guide resource alignment in fiscally constrained environments. You’ll also hear how benchmarking can support hybrid budget models, shared services implementation, and program health assessments aligned to strategic, outcome-based metrics, as well as approaches for building trust in analytics and increasing transparency across campus.

Learning Objectives  

• Explain benchmarking frameworks for administrative spending across functions. 

• Analyze how staffing, payroll, and service-quality data inform resource alignment. 

• Develop strategies to build trust in analytics and increase data transparency. 

CPE Available: 1.0 Credits in Finance 

Each individual must register and attend separately to earn credit.

NACUBO is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website www.nasbaregistry.org

Event Information

• Level: Intermediate
• Prerequisites: Minimum 1-2 years of experience as a professional in higher education or a related private industry.
• Advanced Preparation: None
• Delivery Mode: Group internet based
• Field of Study: Finance
• Length: 60 minutes

Steps to Earn CPE Credit

You can only earn credit for attending the session live. CPE credit cannot be earned for watching the recordings.

To earn CPE credit, you will complete the following tasks under the Content tab, after the session has ended:

1. Pass the CPE codeword quiz. Write down the codewords posted in the Zoom chat at random times throughout the session and complete the quiz at the end of the session. 
2. Submit the CPE check-out code displayed at the end of the session. 
3. Download your CPE certificate. 

You have until 5 pm Eastern Time on Tuesday, July 21 to complete these three steps or report technology issues with this site to online@nacubo.org.

For more detailed instructions, review the CPE Instructions page.