Student Receivables Benchmarking: Defining and Measuring A/R Health

Colleges and universities are facing rising levels of past-due student accounts, with many still managing pre-collections in-house while contending with limited staff and outdated systems. This session will present new benchmarking data gathered from hundreds of institutional financial statements to establish clear, comparable metrics for assessing the health of student receivables at your campus. Attendees will learn how their institution’s A/R position stacks up against peers by size, type, and region, and leave with a framework for monitoring exposure and managing allowances more effectively.

What to Expect:

• Review of Key Metrics: Learn about Student A/R Exposure (Student A/R as a share of net tuition revenue) and Share of Allowances (allowances for doubtful accounts as a share of A/R), two benchmarks for evaluating portfolio health
• Sector-wide Findings: See how student receivables are trending across higher education, including breakdowns by institution size, sector, and tuition revenue bands.
• Impact of Operational Challenges: Explore how staffing shortages, technology gaps, and policy shifts (such as transcript bans) are shaping student receivables outcomes.
• Actionable Takeaways: Gain practical insights into how institutions can strengthen receivables management, reduce allowances, and improve resolution of past-due accounts through modern, student-first approaches.

Recording

This webinar will be recorded. Registrants will receive an email when the recording is available.

Sponsor

This NACUBO Partner Webinar is created by and offered free for members thanks to Meadow.

This webinar and associated materials are provided for general informational purposes only. The views expressed in the webinar are those of the sponsor and/or individual speakers and not NACUBO. NACUBO does not necessarily endorse any information, views, products, or services discussed in the webinar.

Meadow helps colleges and universities protect and grow tuition revenue by making it easy for students to understand what they owe, pay their bills on time, and catch up when they fall behind.   

We’re the only solution built purpose-built for higher ed that combines data-driven workflows, personalized outreach, and modern design to boost enrollment, retention, and payment outcomes.  

Our three core solutions streamline the student financial experience from application to graduation and are used by over 260 leading institutions in the U.S.  

• Meadow Price: the modern net price calculator built to eliminate sticker shock and boost enrollment  

• Meadow Pay: the only mobile-first student A/R solution to increase on-time payments  

• Meadow Pre: the first student-first pre-collections solution built for higher ed

Resources:

• [guide] What to Say When You Need Them to Pay
• [guide] From Past-Due to Persisting: How Student-First Pre-Collections Boosts Retention & Revenue Recovery
• [report] Let’s Talk About Late Fees
• [report] Student Accounts Trends & Predictions 2025